Claims

In the event of a claim please follow the instructions below.

Claims

In the event of a claim, please report it to the relevant claims company within 31 days of any charge made to your card by the car rental company for damage involving the rental vehicle.

You will be issued with a Claim Reference Number, which should be quoted on all subsequent correspondence and a claim form will also be sent to you.

Annual policy claims will be dealt with by the Jubilee Service Solutions Limited


Jubilee Service Solutions Limited
Specialist Claims
PO BOX 1192
Doncaster
DN1 9PU

Phone: +44 (0) 844 854 2063
Fax: +44 (0)844 4412 4148
Email: JSS.ExcessWaiverClaims@directgroup.co.uk
Office hours are 9.00am-5.00pm, Monday-Friday

Daily policy claims will be dealt with by White Horse Administration Services Ltd


White Horse Administration Services Ltd
P.O. Box 5633
Walsall
WS6 9BB

Phone: +44 (0)871 664 7995
Fax: +44 (0)844 4412 4148
Email: queries@white-horse.ie
Office hours are 9.00am-5.00pm, Monday-Friday

Please return your completed claim form to the claims company together with those items of the supporting documentation set out below that are relevant to your claim:

  • Copy of your Certificate of Insurance
  • Copy of Car Rental Agreement
  • A copy of your Charge Receipt (if separate from the Rental Agreement)
  • Renter's copy of the rental company's accident damage report
  • If the incident by law requires the attendance of the Police, we require a copy of the Police Report
  • Invoices / Receipts / other documents confirming the amount you have paid in respect of Accident / Damage / Loss etc. for which the Vehicle Rental Company holds you responsible
  • Copy of the driving licence of the person driving the rented vehicle involved in the accident (the driver)
  • Name and address of your bank together with the sort code and account details. This will facilitate reimbursement as the insurance company prefers to make the payment directly to your bank

FAILURE TO PROVIDE FULL DOCUMENTATION MAY JEOPARDISE THE REIMBURSEMENT OF YOUR COSTS.

Customer Testimonials

"Excellent insurance cover and you are a very efficient organisation"

M Turner

"I am a happy customer and recommend you to all my friends and colleagues"

B Dunphy

"My claim was settled super efficiently with the minimal effort"

I Porter

"We’ve had a policy for 2 or 3 years now and it’s brilliant.  You dealt with our claim quickly and efficiently"

T Cochrane

"Great service. I shall have no hesitation in using your services and products on future trips"

P Impey